酒店前台接待常用英语口语【精简3篇】

酒店前台接待常用英语口语 篇一

1. Greeting guests

- Good morning/afternoon/evening! Welcome to [hotel name]. How may I assist you today?

- Good to see you again! How was your day?

2. Checking in guests

- May I have your reservation name, please?

- Could you please fill out this registration form?

- Here is your room key. Your room number is [room number].

3. Assisting with luggage

- May I help you with your luggage?

- I can arrange for a bellboy to assist you with your bags.

4. Providing information about the hotel

- Our hotel features a fitness center, swimming pool, and spa. Feel free to use these facilities during your stay.

- Our restaurant offers a variety of cuisines. Would you like me to make a reservation for you?

5. Giving directions

- The elevators are located to your right. Your room is on the [floor number].

- The breakfast area is on the ground floor, next to the lobby.

6. Answering phone calls

- Thank you for calling [hotel name]. How may I assist you?

- I'm sorry, but that room is already booked for the requested dates.

7. Handling guest complaints

- I apologize for the inconvenience. Let me see what I can do to resolve this issue for you.

- I understand your frustration. I will make sure to pass on your feedback to the relevant department.

8. Assisting with check-out

- Did you enjoy your stay with us?

- May I have your room key, please?

9. Saying goodbye

- Thank you for choosing [hotel name]. We hope to see you again soon!

- Have a safe journey and take care!

酒店前台接待常用英语口语 篇二

1. Welcoming guests

- Good morning/afternoon/evening! Welcome to [hotel name]. How may I assist you today?

- We are delighted to have you as our guest. How was your journey?

2. Assisting with check-in

- May I have your name for the reservation?

- Could you please complete this registration form for me?

- Here is your room key. You will be staying in room number [room number].

3. Providing information about the hotel

- Our hotel offers a range of amenities, including a business center, conference rooms, and a gift shop.

- Our concierge can assist you with booking tours and arranging transportation.

4. Giving directions

- The elevators are located on your left. Your room is on the [floor number].

- The restaurant is on the second floor, accessible through the main staircase.

5. Answering phone calls

- Thank you for calling [hotel name]. How may I assist you?

- I'm sorry, but that room is not available for the requested dates.

6. Handling guest complaints

- I apologize for the inconvenience. Let me see what I can do to resolve this issue for you.

- Your feedback is important to us. I will ensure it is shared with the appropriate department.

7. Assisting with check-out

- Did you enjoy your stay with us?

- May I have your room key, please?

8. Saying goodbye

- Thank you for choosing [hotel name]. We hope to have the pleasure of serving you again in the future!

- Take care and have a wonderful day!

酒店前台接待常用英语口语 篇三

1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。

2．What's the price difference？两种房间的价格有什么不同？

3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4．I think I'll take the one with a front view then．我想我还是要阳面的吧。

5．How long will you be staying？您打算住多久？

6．We'll be leaving Sunday morning．我们将在星期天上午离开。

7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。

8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。

9．We do have a single room available for those dates．

我们确实有一个单间，在这段时间可以用。

10． What is the rate， please？请问房费多少？

11．The current rate is＄ 50 per night．现行房费是50美元一天。

12． What services come with that？这个价格包括哪些服务项目呢？

13．That sounds not bad at all． I'll take it．听起来还不错。这个房间我要了。

14． By the way， I'd like a quiet room away from the street if the is possible．

顺便说一下，如有可能我想要一个不临街的安静房间。

15．Welcome to our hotel．欢迎光临。

16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？

17． Let me have a check again．让我再看一下。

18．The Reception Desk is straight ahead．接待处就在前面。

19．After you， please．你先请。

20．Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？

21．There is a shop on the ground floor．一楼有个商店。

22．It sell

23．Can I also get some souvenirs there？也可以买到纪念品吗？

24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。

25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？

26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？

27．I'd like to try some Chinese food today．今天我想尝尝中国菜。