酒店常用英语词汇【经典3篇】

酒店常用英语词汇 篇一

In the hospitality industry, it is essential for hotel staff to be familiar with common English vocabulary. Effective communication with guests, both local and international, is crucial for providing excellent customer service. In this article, we will explore essential English words and phrases used in hotels.

1. Reservation: The act of booking a room in advance. Guests often make reservations online or over the phone.

2. Check-in: The process of registering at the hotel upon arrival. Guests are required to provide identification and payment details.

3. Check-out: The process of settling the bill and leaving the hotel. Guests may be asked to return room keys and settle any outstanding charges.

4. Room service: A service provided by hotels where guests can have food and beverages delivered to their room.

5. Concierge: A hotel staff member who assists guests with various requests, such as booking tours, making restaurant reservations, or arranging transportation.

6. Housekeeping: The department responsible for cleaning and maintaining guest rooms and public areas.

7. Amenities: Facilities or services provided by the hotel for the convenience and comfort of guests, such as swimming pools, gyms, or complimentary breakfast.

8. Front desk: The area in the hotel lobby where guests check-in and check-out, and where they can seek assistance and information.

9. Bellboy/Porter: A hotel staff member responsible for assisting guests with their luggage.

10. Do not disturb: A sign that guests can hang on their room door to indicate that they do not want to be disturbed by housekeeping or any other staff.

11. Wake-up call: A service provided by hotels where a staff member calls the guest's room at the requested time to wake them up.

12. Valet parking: A service where hotel staff park guests' cars for them.

13. Complimentary: Provided free of charge by the hotel, such as complimentary Wi-Fi or complimentary toiletries.

14. Single/Double occupancy: The number of guests allowed in a room. Single occupancy means one guest, while double occupancy means two guests.

15. Late check-out: The option for guests to stay in their room past the standard check-out time, usually for an additional fee.

By familiarizing themselves with these common English words and phrases, hotel staff can better serve their guests and provide a comfortable and enjoyable experience. Effective communication is the key to success in the hospitality industry.

酒店常用英语词汇 篇二

In the second part of our series on common English vocabulary used in hotels, we will explore additional words and phrases that are essential for hotel staff to know.

1. Room types: Different categories of rooms available in a hotel, such as standard rooms, suites, or deluxe rooms.

2. Housekeeping request: A guest's request for additional towels, toiletries, or any other items needed in their room.

3. In-room dining: Another term for room service, where guests can have meals delivered to their room.

4. Complimentary breakfast: A breakfast provided by the hotel free of charge for guests staying overnight.

5. Conference room: A room in the hotel used for meetings, conferences, or other events.

6. Banquet hall: A large room or hall used for weddings, parties, or other special events.

7. Wi-Fi password: The code or password required to access the hotel's wireless internet connection.

8. Lost and found: The department where lost items are stored and returned to guests if found.

9. Room key card: A plastic card issued to guests that allows them to access their room.

10. Room rate: The cost of a room for a specific period of time, usually per night.

11. Room service menu: A menu provided in guest rooms that lists the available food and beverage options for in-room dining.

12. Hotel policy: The rules and regulations set by the hotel management that guests are expected to follow.

13. Doorman: A hotel staff member responsible for opening doors for guests and assisting with luggage.

14. Fitness center: A facility in the hotel where guests can exercise and work out.

15. Business center: A designated area in the hotel where guests can access computers, printers, and other office equipment.

By expanding their knowledge of these additional English words and phrases, hotel staff can enhance their ability to provide exceptional service to guests. Effective communication and understanding of guest needs are crucial for creating a positive and memorable hotel experience.

酒店常用英语词汇 篇三

management 经营、管理
market price 市价

cashier's desk 兑换处

coin 硬币

accounting desk 帐务处

check_out time 退房时间

voucher 证件

price list 价目表

check, cheque 支票

sign (动)签字

interest 利息

form 表格reservation 预订

reception desk 接待处

tip 小费

reservation desk 预订处

luggage office 行李房

…per thousand 千分之…

spare (形)多余的

postpone (动)延期

traveller's cheque 旅行支票

pay (动)付款

fill (动)填写administration 管理、经营

note 纸币

registration desk 入宿登记处

lobby 前厅

luggage rack 行李架

visit card 名片

identification card 身份证

rate of exchange 兑换率

conversion rate 换算率

charge (动)收费

bill 帐单

change money 换钱procedure 手续、程序

information desk 问询处

luggage label 行李标签

overbooking 超额订房

…per cent 百分之…

reasonable (形)合理的

cash (动)兑换

keep (动)保留、保存

bank draft 汇票

accept (动)接受

procedure fee 手续费

fill in the form 填表