染雾商务英文道歉信范文 篇一
Apology Letter for Delayed Delivery
Dear [Customer's Name],
I am writing this letter to sincerely apologize for the delay in delivering your order. I understand how frustrating and inconvenient this must be for you, and I deeply regret any inconvenience caused.
We have always prided ourselves on our prompt and efficient service, and I assure you that this delay is not indicative of our usual standards. We have identified the cause of the delay, and we are taking immediate steps to rectify the situation.
The delay was primarily due to unforeseen circumstances beyond our control. There was an unexpected shortage of raw materials from our supplier, which caused a delay in the production process. Additionally, we faced some logistical challenges in shipping the products to our warehouse. However, I want to assure you that we are working tirelessly to resolve these issues and expedite the delivery process.
I understand that you placed your order with the expectation of receiving it by [original delivery date]. I apologize for not fulfilling this commitment. Please be assured that we are making every effort to expedite the delivery, and you should receive your order by [revised delivery date]. We have also taken steps to prevent similar delays in the future, such as establishing backup suppliers and improving our logistical arrangements.
To compensate for the inconvenience caused, we would like to offer you [compensation offer]. We value your business and want to make it right for you. Once again, I sincerely apologize for any inconvenience caused, and I assure you that we are doing everything in our power to ensure a smooth and timely delivery.
Thank you for your understanding and patience. If you have any further questions or concerns, please do not hesitate to contact our customer service team at [phone number] or [email address]. We appreciate your continued support and look forward to serving you in the future.
Yours sincerely,
[Your Name]
[Your Title]
[Company Name]
商务英文道歉信范文 篇二
Apology Letter for Poor Customer Service
Dear [Customer's Name],
I am writing this letter to express my sincerest apologies for the poor customer service you experienced during your recent visit to our establishment. We deeply regret any inconvenience or frustration caused, and we are committed to rectifying the situation and ensuring that it does not happen again in the future.
We take great pride in providing exceptional customer service, and it is disheartening to learn that we fell short of your expectations. Our team has thoroughly investigated the incident, and we have identified the areas where we went wrong. We understand that our staff was unhelpful and failed to address your concerns promptly and effectively.
Please be assured that we are taking immediate action to address these issues. We are conducting additional training sessions for our staff to enhance their customer service skills and reinforce the importance of resolving customer complaints in a timely and satisfactory manner. We have also implemented a feedback system to monitor and improve our customer service performance.
We value your patronage and want to make it right for you. To compensate for the inconvenience caused, we would like to offer you [compensation offer]. We hope that this gesture demonstrates our commitment to customer satisfaction and serves as a token of our apology.
Once again, I sincerely apologize for the subpar experience you had with our customer service. We deeply appreciate your feedback, as it helps us identify areas for improvement. We assure you that we are taking this matter seriously and are committed to providing you with a much-improved experience in the future.
If you have any further questions or concerns, please do not hesitate to contact me directly at [phone number] or [email address]. We value your business and hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Yours sincerely,
[Your Name]
[Your Title]
[Company Name]
商务英文道歉信范文 篇三
Dear Sir.
I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.
Best regards
商务英文道歉信范文 篇四
在日常工作中难免会犯一些差错，学会正确的补救方法很重要。首先，我们要做的就是致歉。你会写英语致歉信吗？在致歉信中道歉更重要还是提出解决方案更重要？如何在致歉信中表达出自己的歉意让对方欣然接受呢？在本篇文章中，安格英语老师将以两则工作中常见的错误为例，教大家如何写好英语致歉信。
模拟场景一：因发票有误致歉(Apologies for an incorrect invoice)
Dear Mr. Hunnicutt,
I am writing to apologize for the incorrect invoice you received from us. Owing to a breakdown in communications, we did not credit you with a 10% discount, as agreed.
We shall send you the correct invoice as soon as possible and make sure that such a mistake will not occur again. Please accept my apologies for any inconvenience we have caused.
Your sincerely,
Peter Gibson
Accounts Manager
**New words:
invoice n.发票
breakdown n.故障
discount n.折扣
商务英文道歉信范文 篇五
Dear Ms Jeremy:
Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.
After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.
According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.
I would like to offer our apologies once again and thank you being an excellent customer.
Yours sincerely
商务英文道歉信范文 篇六
Dear Mr. Clinton：
Thank yo
u for your letter of 9 May 20XX concerning faulty goods purchased in our store in London.
I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.
Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.
In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.
Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standards
Yours sincerely
Paul Harvey
Customer Relations.
