染雾商务英语的英语道歉信 篇一
Apology for Delayed Delivery
Dear [Recipient's Name],
I am writing to sincerely apologize for the delay in delivering the products as per our agreed upon timeline. I understand the inconvenience this has caused you and your company, and I take full responsibility for this delay.
The delay in the delivery was due to unforeseen circumstances beyond our control. We encountered unexpected production issues that resulted in a delay in the manufacturing process. Despite our best efforts to rectify the situation and expedite the production, it took longer than anticipated to resolve the problem. Please rest assured that we have taken immediate actions to prevent such delays from occurring in the future.
I understand the impact this delay has on your operations and the importance of receiving the products on time. I want to assure you that we are working tirelessly to expedite the delivery process. Our team is in constant communication with the logistics department to ensure that the products are dispatched as soon as possible. We have also implemented additional quality control measures to avoid any future delays.
To show our commitment to rectifying this situation, we would like to offer you a [discount/credit] on your next order as a gesture of goodwill. We value your business and want to make it right.
Once again, I apologize for any inconvenience caused and assure you that we are taking immediate steps to rectify the delay. Your satisfaction is of utmost importance to us, and we are doing everything in our power to ensure that this incident does not happen again.
If you have any further questions or concerns, please do not hesitate to contact me directly at [phone number] or [email address]. Thank you for your understanding and patience.
Yours sincerely,
[Your Name]
[Your Position]
[Company Name]
商务英语的英语道歉信 篇二
Apology for Mistaken Shipment
Dear [Recipient's Name],
I am writing to express my sincere apologies for the mistaken shipment of the wrong products to your company. We understand the inconvenience and frustration this has caused, and we take full responsibility for the error.
Upon investigation, we discovered that there was a mix-up in the shipping department, and the incorrect products were shipped instead of the ones you ordered. This mistake was a result of human error, and we deeply regret any inconvenience it has caused.
Please be assured that we are taking immediate actions to rectify this situation. We have already contacted our logistics department to arrange for the collection of the incorrect products and the delivery of the correct ones. We will cover all costs associated with the return and replacement process, and we will ensure that the correct products are delivered to you as soon as possible.
In addition to rectifying this error, we would like to offer you a [discount/credit] on your next order as a gesture of goodwill. We value your business and want to make it right.
Once again, we sincerely apologize for the mistake and any inconvenience it has caused. We understand the importance of receiving the correct products on time, and we are working diligently to rectify this situation. Your satisfaction is our top priority, and we will take every measure to ensure that such mistakes do not happen in the future.
If you have any further questions or concerns, please do not hesitate to contact me directly at [phone number] or [email address]. Thank you for understanding and giving us the opportunity to make this right.
Yours sincerely,
[Your Name]
[Your Position]
[Company Name]
商务英语的英语道歉信 篇三
关于商务英语的英语道歉信
商务英语的道歉信范文一
Dear Mr. Grison
Thank you for your letter of 6 May 20XX concerning the faulty tableware.
I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.
We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.
We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.
I hope that you can use our company as your supplier in the future.
Your sincerely
商务英语的道歉信范文二
Dear Sir.
I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.
Best regards
商务英语的道歉信范文三
Dear Mr. Clinton
Thank you for your letter of 9 May 20XX concerning faulty goods purchased in our store in London.
I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.
Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.
In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure i
Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standards
Yours sincerely
Paul Harvey
Customer Relations.
